We work very hard and make every effort to ensure that you are 100% happy with your purchased item and that your order reaches in a perfect condition.
However, in the unlikely event that you are not happy or satisfied with your item and wish to return your order please follow our return policy below:
We accept returns within 14 days of receipt of the item. Please contact us within the 14 days of receiving your order
1. The returned item must be received by us before any exchange/refund can be processed.
2. The items must be returned in its original condition with all tags and labels attached and in the original packaging.
3. You are responsible for the cost of returning the item to us unless the item is faulty or we sent you a wrong item or size. You will be requested to send a photo of the fault or wrongly sent item.
4. Any item which in our opinion has been used or soiled or not in the original sale condition is exempt from our return policy.
5. We are not responsible for any item that is lost while in return transit to us. We recommend that you use a form of return delivery where the item can be tracked.
6. It is your responsibility to ensure that any items returned to us are properly packaged so that they arrive safely and in good condition.
Items damage in transit on the way back to us due to insufficient packaging will not be refunded.
Faulty and Damage Items – If your item arrives faulty or damage we will replace the item at no charge or refund any money paid for the item upon receipt of the faulty item. A pre-paid postage label will be emailed to you or we will arrange collection. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Courier delivery damage is also not covered unless the product is clearly signed for as “damaged” at the point of acceptance. You must sign for the item as damage when collecting it from the courier driver and notify us within 24 hours.
Items sent in error In the unlikely event that a different item is sent to you other than the item you ordered, then a replacement item will be sent to you immediately or a full refund upon receipt of wrongly sent item.
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.
If you need to return something to Yarco Store you should contact us immediately through our Contact page